At Kinova Sports, we design high-performance pickleball paddles for competitive play. We stand behind the craftsmanship of every paddle and aim to make your experience straightforward and fair.

1. 30-Day Returns & Exchanges

If your paddle isn’t the right fit, we offer returns or exchanges within 30 days of purchase.

1.1 Eligibility Requirements:

• Paddle must be unused, in original condition, and returned with original packaging and accessories

• Proof of purchase is required

• Requests must be submitted within 30 days of the original purchase date

1.2 Refunds

• Approved refunds are issued to the original form of payment

• Refunds are processed after inspection of the returned paddle

1.3 Exchanges

• Exchanges may be made for another paddle of equal value

• Price differences may be charged or refunded accordingly

How to Start a Return or Exchange

1. Email support@kinovasports.com with your order number and request

2. Our team will issue a Return Authorization (RA) and instructions

3. Items must be shipped back within 7 days of RA approval

Please Note

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part

• Unauthorized returns will not be accepted

1.4 3-Month Limited Warranty

Kinova Sports offers a three (3) month limited warranty from the date of purchase covering manufacturer defects in materials or workmanship that affect paddle performance.

If a defect is confirmed, Kinova Sports will, at its discretion, repair or replace the paddle.

1.5 What the Warranty Covers

• Manufacturing defects in materials or construction

• Structural issues that occur under normal, intended use (excluding gameplay damage)

1.6 What the Warranty Does NOT Cover

This warranty does not apply to damage caused by:

• Normal wear and tear or cosmetic changes

• Misuse, abuse, negligence, or improper care

• Paddle modifications or third-party repairs

• Environmental damage (heat, moisture, improper storage)

• Paddles broken during play, including cracks, fractures, or core failures resulting from ball impact, repeated use, or contact with the court or other objects

Important: Damage occurring during gameplay, including paddle breakage, is considered part of normal play risk and is not eligible for warranty replacement, refund, or exchange.

1.7 Warranty Claim Process

To submit a warranty claim:

1. Email support@kinovasports.com with:

   • Order number

   • Clear photos or video of the issue

   • Description of the defect

2. Our team will review the claim and provide next steps if approved

If a return is required for inspection, shipping instructions will be provided.

1.8 Approved Claims

• Replacement paddles will be the same model (Swift or Harrier) when available

• If a model is unavailable, a comparable paddle of equal or greater value may be provided

• Replacement paddles do not reset or extend the original warranty period

1.9 Additional Terms

• This policy applies only to the original purchaser

• Products purchased from unauthorized retailers may not be eligible

• All decisions regarding refunds, exchanges, and warranty claims are made at Kinova Sports’ discretion

• Kinova Sports reserves the right to update this policy at any time